Privacy Policy

Last updated: 10 October 2026

This policy explains what information HELLOBAE PRIVATE LIMITED ("HelloBae", "we", "us") collects through the website hellobae.in and the HelloBae app, why we collect it, who we share it with, and the choices you have. We follow India's Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and its rules.

1. Who we are

HELLOBAE PRIVATE LIMITED, Graphix Tower 2, A-13, Upper Ground Floor, Sector 62, Gautam Buddha Nagar, Noida, Uttar Pradesh 201301, India. Contact: contact@hellobae.in.

2. The waitlist

When you join the waitlist we store your mobile number, your gender, whether you told us the number is on WhatsApp, the time you joined and, if you arrived through a link with a campaign tag, that tag. We use your number to send you one message (by SMS, or on WhatsApp if you said so) when HelloBae opens in your city and to keep your free week of Premium ready for when you sign up. To stop abuse, we briefly count how often your internet address tries to join. You can ask us to remove your number at any time by writing to contact@hellobae.in.

To see how many people visit this website and where they come from, we use Cloudflare Web Analytics. It counts visits without cookies and without identifying you: it records the page, the site that sent you, your country, your type of device and how fast the page loaded.

3. What the app collects

• Your phone number, to sign you in with a one-time code (handled by Google Firebase).
• Your profile: name, birthday, gender, who you're interested in, what you're looking for, and the answers, prompts, interests and other details you choose to add. Your birthday is never shown, only your age.
• Photos and voice intro that you upload. We check photos automatically for nudity and to make sure your main photo shows a person, and we remove location details (GPS) from photo files.
• A verification selfie, if you verify your profile. It is used only to check that your photos are of you and is never shown to anyone else.
• Your location, to show you people and events nearby. Others only see your city and a rounded distance, never your exact location.
• Your activity: likes and passes, matches, chat messages, Vibe sessions and dates (who you met, your Like or Pass and feedback), Go bookings, reports and blocks.
• Video dates run live through our video provider, Agora. We do not record video dates.
• Payments for Vibe, Go events, chat unlocks and Premium are processed by Razorpay. We receive the payment result and amount, never your card or bank details.
• Device and usage information, such as app version, device type and errors, to keep the app working and secure.

4. Why we use it

• To create your account and show your profile to people you could match with.
• To suggest people, run video dates, Speed Dating and Blind Dates, and book Go events (our host at the event sees your first name and booking code to check you in).
• To let you chat with your matches and send you notifications you can switch off.
• To take payments, issue refunds and keep records the law requires.
• To keep people safe: check photos, review reports, and stop fraud and abuse.
• To understand and improve HelloBae.

We do not sell your personal information.

5. Who we share it with

• Other members see your profile as you set it: some details can be shown to everyone, only to matches, or to no one.
• Service providers that run parts of HelloBae for us, under contract: Google Cloud and Firebase (hosting in India, sign-in, live updates, photo checks), Cloudflare (website and network security), Agora (video calls), Razorpay (payments) and, when we start sending texts, an SMS provider.
• Authorities, when Indian law requires it or to protect someone's safety.

6. Where and how long we keep it

Your data is stored in India (Google Cloud, Mumbai) and with the providers above. If you delete your account, you can restore it by signing in again within 30 days; after that, your profile, photos, voice intro, messages and sign-in are erased for good. We keep safety reports, without your identity, and payment records for as long as the law requires.

7. Your choices and rights

• See and change your profile, and who can see each part of it, in the app.
• Download a copy of your data from Settings → Download my data.
• Pause your profile, or delete your account from Settings.
• Switch notifications on or off.
• Ask us to correct or erase your information, withdraw your consent, or raise a complaint, by writing to contact@hellobae.in.

8. Age

HelloBae is only for people aged 18 or older. We remove accounts of anyone younger.

9. Security

Data is encrypted in transit and at rest, access inside our team is limited to people who need it, and private files such as verification selfies are never publicly reachable. No system is perfect: if something goes wrong, we will tell you and the authorities as the law requires.

10. Grievance Officer

For any question or complaint about your data, write to our Grievance Officer at contact@hellobae.in or at our office address above. We acknowledge complaints within 24 hours and resolve them within 15 days.

11. Changes

If we change this policy we will update the date above and, for important changes, tell you in the app before they apply.